Order Issue

If you receive a damaged or faulty product, take these steps to resolve the issue:

  1. Contact Customer Service Immediately: Reach out to customer service without delay. You can email them at naturalfitsg@gmail.com or send a message via WhatsApp at +6581604366.
  2. Provide Proof of Damage or Fault: Send clear photos or videos demonstrating the problem with the product. Ensure these images or videos clearly show the issue for a straightforward assessment
  3. Follow Instructions for Returning the Product: Adhere to the instructions given by the retailer for returning the damaged or faulty item. They will guide you on how to proceed with the return process efficiently.
    1. Taking these steps promptly will help ensure your issue is resolved as smoothly as possible.

Once an order is placed, the ability to change or cancel it depends on its processing status. We recommend contacting our customer service team as soon as possible if you need to make any changes or cancel your order. They will assist you based on the current status of your order and our cancellation policy.